What is considered a "cancel" and what is considered a "no-show", and other questions.
If 10 minutes or more have elapsed from time of dispatch and the passenger calls the dispatch office, or the car has arrived and the passenger goes out to the driver to tell him that the job is cancelled, that is considered a billable "no-show". Out-of-town pick-ups where cancellations have been made before the scheduled time of pick-up, will be charged to the town where the driver has reached before being cancelled.
If we have a phone number:
If the driver has not made pick-up 20 minutes from the time of dispatch, we will call the passenger. If no contact is made, we will hold the car an additional 5 minutes and then give a no-show to the driver. If contact is made and the customer asks for additional time, we will allow an additional 15 minutes. If no pick up has been made by that time, we will give a no show to the driver.
If we are told to send the car and do not have a phone number:
For reservations, we will allow ten minutes beyond the pickup time.
To have a car wait longer than our standard time, you must arrange it in advance with the reservationist or call us as the situation develops. If you do not and we release the car, you will be charged a no-show.
Cars will be held for one-half an hour after conclusion of event held at a stadium or arena. Drivers are instructed to go into restaurants to find passengers whenever possible.
Telephone Charges
Most Newport sedans are equipped with cellular phones for your use. If you or an associate needs one on an occasional basis, please request it at time of service. If you or your associates must have one at all times, or if you do not wish phone service privileges to be available for anyone using your account, please notify your account executive. We will be happy to arrange either class of service.
The charges are: $0.99 per minute continental USA and Canada; $5 per minute international.
The When & Whys of Stops
On each voucher, there are areas where drivers and/or passengers must write in stops. Your driver may ask you to initial the stop portion of your voucher.
There are many possible definitions of what is and is not a stop, just as there are possible prices.
Some Examples:
*An en route, quick (less than 5 minutes) stop for a newspaper or coffee is a courtesy Newport drivers offer to our customers at no charge.
*An additional passenger jumping out at a red light, even when it is en route, is considered a chargeable stop.
*A stop en route is priced differently than a stop not en route. A stop out of town on the way to a further point is priced differently than a stop in one borough on the way to another.
*Many of our competitors have rules concerning pricing of stops. Often times, they do not reflect the reality of what the passenger has actually traveled but reflect the nature of their arbitrary zone to zone pricing schedule. Call your account executive for accurate pricing anytime you have a question.
*Out-of-town stops begin at $15 per stop. Stops en route are 50% of the rate to the town.
*Wait and return from out of town points are full price plus 50% of the full price for return.
See section entitled "Waiting Time" for additional information.
Reservations at NO ADDITIONAL CHARGE!
Newport accepts reservations 24 hours a day, 7 days a week. There is no additional charge for reservations.
We reserve the right to limit the number of reservations taken at peak periods and during inclement weather conditions. We promise to do everything possible to be on time for all reservations, but there may be situations due to circumstances beyond our control where we may be a few minutes late. If you ask for a car and cannot leave a phone number, (this considered a "send"), please do not go outside without first confirming the car number and its ETA. In addition, passengers making "send" reservations and leaving without calling the dispatch office at 1 -800-434-7678 may result in a no-show being charged to their account.
Out-of-town Pick-ups? No Additional Charge!
Unlike our competitors, there is no additional charge for out-of-town pick-ups (with the exception of airports). We have the most competitive pricing structure for these types of pick-ups.
Waiting Time
Newport provides a free 15-minute waiting period for their customers. The waiting time clock begins at the scheduled time of the reservation (with the exception of airport pickups). If the passenger is late entering the car, there is a free 20-minute grace period. After the grace period expires then the passenger will be charged $10 up to 30 minutes after reservation. At 30 minutes the passenger will be charged $75 per hour period thereafter.
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